The mission statement of Heart to Heart Hospice encompasses our philosophy of care:
Making a difference by providing compassionate care from our heart to enhance the quality of life for those with life-limiting illnesses and their loved ones.
The Heart to Heart Hospice values are captured in Our Heart’s Desires – the 12 tenets that guide our attitude, our approach, and our actions:
Our Heart’s Desires:
- Making a difference through compassionate care
- Providing excellent customer service
- Providing a rapid response to all patients’ needs
- Exhibiting professionalism at all times
- Providing presence at the most important moments including at the journey’s end
- Exhibiting excellence in all we do
- Showing respect toward all others
- Meeting or exceeding industry standards of quality care
- Making a professional commitment to address all emotional and spiritual needs
- Having integrity by always doing the Right Thing
- Demonstrating dedication to our patients, families, referral sources, our company and to each other
- Supporting each other through teamwork
