At Heart to Heart Hospice, we provide “Compassion and Care, From Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones, during a time when compassionate care is needed most. They say, “Home is Where the Heart is” and we want you to find your career home with Heart to Heart. We are dedicated to making a difference in the lives of our patients and their families, and we offer individuals the opportunity to be associated with a caring staff and organization, while creating positive contributions in their community.
IT System Administrator
Plano, TX
You can Make A Difference in the lives of others!
At Heart to Heart Hospice, we provide “Compassionate Care from Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.
IT Systems Administrator
Based in the Plano, TX Office - Not Remote work
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Bachelor’s degree in Computer & Information Services or Computer Management preferred, and at least five to seven years of related experience managing system operations, or equivalent combination of education and healthcare experience
• Sound understanding of IT functions, networking systems management, and the operations related to computer networks
• Sound understanding of the information technology environment
• Knowledge of current trends and developments in information technology
• Familiar with a variety of healthcare concepts, practices, and procedures
• Proficient with Office 365 and Azure
• A wide degree of creativity and latitude is expected
ESSENTIAL DUTIES:
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
• Maintain servers for standard Internet services such as DNS, NFS, DHCP, Group Policy, printing, and FTP service, etc.
• Maintains cloud services for email, mobile device management (Intune), application, and configuration policies
• Very familiar with DMARC, DKIM, and SPF configuration
• Resolve a wide range of system issues, troubleshooting software, hardware, and network issues, and addressing trouble tickets and service tasks
• Analyzes systems and recommends upgrades/changes; manage the distribution of patches and software releases as needed
• Manages system trouble shooting, monitoring tools, alarm conditions as well as escalation processes and procedures
• Assesses organization's current and future system needs
• Participates in change management and root cause analysis and interface with field operations, equipment vendors, and network service providers
• Familiar with Data Center Technologies and Network Infrastructure to assist in troubleshooting Data Center issues.
• Familiar with cloud technologies (Azure, FortiManager Cloud, Office 365)
• Experienced with PSTN and PBX technologies (Teams integration)
• Maintains a professional relationship with Senior leadership
• Regularly provide advice and recommend actions involving complex issues
• Manages technical projects in alignment with organizational goals
• Ensures effective delivery of networks, development, and disaster recovery systems and processes
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Availability to travel when necessary for on-site troubleshooting
• Knowledgeable with troubleshooting, managing, and activating mobile devices.
• Abides by all regulations, policies, procedures and standards
It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.
At Heart to Heart Hospice, we provide “Compassionate Care from Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.
IT Systems Administrator
Based in the Plano, TX Office - Not Remote work
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Bachelor’s degree in Computer & Information Services or Computer Management preferred, and at least five to seven years of related experience managing system operations, or equivalent combination of education and healthcare experience
• Sound understanding of IT functions, networking systems management, and the operations related to computer networks
• Sound understanding of the information technology environment
• Knowledge of current trends and developments in information technology
• Familiar with a variety of healthcare concepts, practices, and procedures
• Proficient with Office 365 and Azure
• A wide degree of creativity and latitude is expected
ESSENTIAL DUTIES:
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
• Maintain servers for standard Internet services such as DNS, NFS, DHCP, Group Policy, printing, and FTP service, etc.
• Maintains cloud services for email, mobile device management (Intune), application, and configuration policies
• Very familiar with DMARC, DKIM, and SPF configuration
• Resolve a wide range of system issues, troubleshooting software, hardware, and network issues, and addressing trouble tickets and service tasks
• Analyzes systems and recommends upgrades/changes; manage the distribution of patches and software releases as needed
• Manages system trouble shooting, monitoring tools, alarm conditions as well as escalation processes and procedures
• Assesses organization's current and future system needs
• Participates in change management and root cause analysis and interface with field operations, equipment vendors, and network service providers
• Familiar with Data Center Technologies and Network Infrastructure to assist in troubleshooting Data Center issues.
• Familiar with cloud technologies (Azure, FortiManager Cloud, Office 365)
• Experienced with PSTN and PBX technologies (Teams integration)
• Maintains a professional relationship with Senior leadership
• Regularly provide advice and recommend actions involving complex issues
• Manages technical projects in alignment with organizational goals
• Ensures effective delivery of networks, development, and disaster recovery systems and processes
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Availability to travel when necessary for on-site troubleshooting
• Knowledgeable with troubleshooting, managing, and activating mobile devices.
• Abides by all regulations, policies, procedures and standards
It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.
